Overview of AIHive
Welcome to AIHive - A comprehensive AI Agent solution for modern retailers. More than just a Chatbot that automatically replies to messages, AIHive is a true “Digital Employee” capable of seeing products, understanding customer intent, and automatically operating management systems to close orders 24/7.What is AIHive?
AIHive is an Agentic AI No-Code platform (Create AI without programming), helping businesses automate Consulting - Sales - Customer Service processes across multiple channels. Unlike old-generation Chatbots that only respond according to rigid scripts (Menu/Button), AIHive uses LLM (Large Language Model) technology to:- Understand natural Vietnamese language across different regions.
- Communicate flexibly like a real person, without being formulaic.
- Handle complex tasks such as inventory lookup and order creation.
Why do businesses choose AIHive?
Based on the real needs of over 5,000+ retailers, AIHive solves 3 core problems:🚀 Revenue Growth
- Respond to customers immediately (Real-time), never leaving them waiting even at 2 AM.
- Proactively suggest products (Upsell/Cross-sell) based on purchase history.
📉 Operational Cost Optimization
- One Agent can handle the workload of 10 consulting staff.
- Reduce 80% of staffing costs for Page/Zalo management.
🔗 Unlimited Connectivity
- Multi-channel: Manage conversations from Facebook, Zalo, Website, Shopee, TikTok in one place.
- Multi-system: Deep integration with KiotViet, Odoo, Sapo, Haravan… for data synchronization.
Breakthrough Features
🧠 Multimodal AI Technology
AIHive doesn’t just read text, it also has “eyes”:- Image Recognition: Customer sends a photo of a shirt sample -> Bot recognizes and finds the corresponding product code in inventory.
- Visual Consultation: Analyze colors and styles to recommend the right size.
🛍️ Real-time CRM/ERP Integration
Bot connects directly with warehouse management systems (POS/ERP) to:- Provide pricing and check inventory accurately in real-time (Real-time stock check).
- Automatic Order Creation: Customer confirms order via chat -> Order is automatically created on POS -> Tracking code is sent back to customer.
💬 “Smart Context Understanding” Mechanism
- Wait for Complete Intent: Customer sends 3 consecutive messages to form one sentence -> Bot patiently waits to read everything before responding (Avoiding message spam).
- Maintain Conversation Flow: Even when customers wander off to other topics, Bot skillfully guides them back to the sales objective.
⚙️ No-Code Design Studio
Intuitive Drag & Drop interface allows anyone to create a smart Bot in just 15 minutes without knowing a single line of code.Support Ecosystem
AIHive is ready to connect with leading partners:- E-commerce: Shopee, TikTok Shop, Lazada.
- Social: Lark, Messenger, Zalo OA, Telegram, WhatsApp.
- CRM/ERP: Odoo, Salesforce, KiotViet, Nhanh.vn, Sapo, Mipos…