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General Report (Dashboard)

The Overview page provides a comprehensive view of AIHive’s “health”. Here, you can monitor important metrics in real-time to evaluate operational efficiency and control costs.

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Key Metrics

When accessing the Overview section, you’ll see important metric cards:
  • Total Conversations: The total number of conversations that have occurred.
  • Active Users: The number of unique customers who have messaged the Bot.
  • Token Usage: The total number of Tokens (AI computing units) used. This metric helps you estimate API costs.
  • Avg. Response Time: The average time for Bot to respond (in milliseconds).
  • Satisfaction Rate: Based on user “Like/Dislike” reactions (if the rating feature is enabled).
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Trend Charts

The system provides visual charts for trend analysis:
  • Line Chart: Track message volume increases/decreases by day. Helps you identify peak periods (e.g., Sale days).
  • Cost Distribution: See which Bot or Model (GPT-4 or Gemini) is consuming the most cost.
👉 Optimization Tip: If you see Token costs spike suddenly, check your System Prompt (is it too long?) or switch to a cheaper Model version (like GPT-4o-mini).