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Messenger Integration

Connect Facebook Messenger is the standard process to integrate AIHive with your Fanpage, enabling the Bot to automatically respond to customer messages.

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Implementation Process

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Step 1: Publish Agent

Before connecting, ensure your Agent is ready.
  1. On the Agent configuration interface, click the Publish button in the top right corner.
  2. The system will save all your latest Prompt, Knowledge, and Tools configurations.
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Step 2: Access the Integration Menu

  1. In the left menu bar, find and click on Integrations (or Channels depending on the version).
  2. Find the Facebook Messenger card.
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Step 3: Login to Facebook

  1. Click the Connect button on the Facebook card.
  2. A popup window appears. Click “Continue as…” to log in with the personal Facebook account that manages the Fanpage.
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Step 4: Grant Page Management Permission (Important)

This is the most critical step.
  1. Select “Edit previous settings” (if you’ve connected before) or select from the new Page list.
  2. Crucial: Check the box “Apply only for the current Page”.
  3. Tick the exact Fanpage you want to integrate this Agent with.
  4. Click Next and grant all required permissions (Manage Page, Send Messages…).
⚠️ Note: If you do not grant full permissions, the Bot may not be able to read or reply to messages.
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Step 5: Complete

  1. After granting permissions, click Save / Done.
  2. Return to the AIHive screen, you will see the Fanpage status change to Connected (Green).
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Testing

After a successful connection, verify the integration:
  1. Open the Facebook or Messenger app on your phone.
  2. Go to the connected Fanpage.
  3. Act as a customer and send a test message (e.g., “Hello”).
  4. If the Bot responds immediately -> You’ve succeeded! 🎉