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Chat History (Logs)

The Chat History (Logs) feature is where all chat content between the Bot and Customers is stored. This is a “treasure trove” that helps you understand customers and train the Bot to be smarter.

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Viewing and Filtering Data

Access the Logs & Annotations menu on the left to view the list.
  • Conversation List: Displayed in real-time (newest at the top).
  • Filter: You can filter by:
    • Time: Today, This Week, Last Month.
    • Keywords: Search for specific chat content (e.g., find those who asked about “wholesale prices”).
    • Status: Filter responses that customers clicked “Dislike” (👎) to fix errors.
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Conversation Details

When you click on a row, you can view details:
  • Full transcript: The entire chat content from start to finish.
  • Metadata: Technical information (how many tokens the Bot used for that response, how long the response time was).

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Annotation & Error Correction Feature - Important

If you find the Bot answered incorrectly, you don’t need to edit the Prompt immediately. Use the Annotation feature to “hot-teach” the Bot.
  1. In the detail screen, hover over the Bot’s incorrect answer.
  2. Click the Improve/Edit button.
  3. Enter the correct answer you want.
  4. Click Save.
👉 Effect: Next time, when encountering a similar question, the Bot will prioritize using the answer you just corrected (Annotation) to respond to customers, instead of reasoning randomly.