Advanced Agent Configuration
After creating a basic Agent, you can fine-tune technical parameters to make the Bot smarter and more suitable for your business needs. Access: Go to Studio -> Select the Agent to edit -> Configuration tab.
AI Model Settings
On the left side of the screen, you’ll see parameters that control the “brain” of the Bot.
- Model:
GPT-4o: Most intelligent, versatile, handles complex logic well. (Recommended for Sales/Customer Service).Claude 3.5 Sonnet: More natural and emotional writing style.Gemini Pro: Fast response speed, handles large data well.
- Temperature: Slider from 0 to 1.
- Low (0 - 0.3): Bot answers accurately, logically, less creative. Suitable for Customer Service, Order Lookup.
- High (0.7 - 1.0): Bot is creative and imaginative. Suitable for Marketing, Content Writing.
- Max Tokens: Limits the length of the Bot’s response.
Vision Feature
Allows customers to send images to the Bot, and the Bot can “see” the content.- How to enable: Check the “Allow Image Upload” box.
- Applications:
- Customer sends a photo of a defective product -> Bot identifies the defect for warranty.
- Customer sends a photo of a dress sample -> Bot finds similar products in inventory.
Variable Management
Variables help the Bot remember customer information throughout the conversation (e.g., Name, Phone Number, Address).
- System Variables (Default):
user_name,language. - Custom Variables: You can create new variables like
customer_phone,order_id. - How to use in Prompt: Use the syntax
ten_bien.- Example: “Hello {{user_name}}, how can I help you?”
Tool Integration
For the Bot to perform real actions (like inventory lookup, shipping calculation), you need to give it “hands and feet”.
- In the Tools section, click + Add Tool.
- Select the desired tool from the library:
CRM Tool: For checking inventory, creating orders.Calculator: For price calculations.Google Search: For searching the latest information online.