Terminology in AIHive Studio
To use AIHive proficiently, you need to master the following basic concepts that appear in the administration interface (Studio).Main Objects
Agent (AI Assistant)
An independent bot entity configured to perform a specific role.- Example: You can create an Agent named “Sales Staff” specialized in closing orders, and another Agent named “Customer Service” specialized in handling complaints.
- Each Agent has its own Prompt and Knowledge.
Chat Flow (Conversation Flow)
A fixed tree-structured (Decision Tree) conversation script.- Used when you want customers to follow a mandatory process.
- Example: Warranty information collection script: Ask for name → Ask for phone number → Ask about the issue.
Workflow (Work Process)
A chain of data processing actions running in the background (Backend).- Example: When a customer confirms an order → Workflow will run: “Get customer information” → “Call KiotViet API to create order” → “Send confirmation message”.
Knowledge
The data repository you feed to the Bot for learning.- Data can be: Document files (PDF, Word), Website URLs, or manually entered text (Q&A).
- This is the key factor determining the intelligence of an Agent.
Prompt (Instruction Command)
A description of the role and tasks for the AI.- Example: “You are a consultant for XFashion clothing store. Cheerful tone, use many icons. Only answer questions related to fashion…”