System Architecture
The AIHive system is designed with a 3-layer architecture, ensuring stability, security, and flexible scalability for businesses.Communication Layer
This is the “gateway” that receives information from customers. AIHive supports multi-directional connections through API and Webhooks:- Input: Receives text messages, images, and audio files from platforms (Facebook, Zalo, Web Widget…).
- Output: Responds to customers in the appropriate format for that platform (Text, Product Cards, Buttons).
Intelligence Layer
This is the central “brain” that processes data:- LLM Core: Uses large language models (such as GPT, Claude, Gemini) to understand customer intent and emotions.
- Knowledge Base (RAG): A system that searches business data (Policies, Product Documentation) to provide context for AI, ensuring accurate answers without “hallucination”.
- Vision Engine: A specialized module for processing and analyzing product images sent by customers.
Integration Layer
This is the “arm” that executes actions:- CRM/POS Connectors: Connection gateways to sales software (Mipos, KiotViet, Haravan, Nhanh.vn…) to read/write order and inventory data.
- ERP Connectors: Connections to large management systems (Odoo, Salesforce, Oracle) for enterprise-scale businesses.