> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aihive.global/llms.txt
> Use this file to discover all available pages before exploring further.

# Architecture

> Architecture - AI Hive Documentation

# System Architecture

The AIHive system is designed with a 3-layer architecture, ensuring stability, security, and flexible scalability for businesses.

## Communication Layer

This is the "gateway" that receives information from customers. AIHive supports multi-directional connections through API and Webhooks:

* **Input:** Receives text messages, images, and audio files from platforms (Facebook, Zalo, Web Widget...).
* **Output:** Responds to customers in the appropriate format for that platform (Text, Product Cards, Buttons).

## Intelligence Layer

This is the central "brain" that processes data:

* **LLM Core:** Uses large language models (such as GPT, Claude, Gemini) to understand customer intent and emotions.
* **Knowledge Base (RAG):** A system that searches business data (Policies, Product Documentation) to provide context for AI, ensuring accurate answers without "hallucination".
* **Vision Engine:** A specialized module for processing and analyzing product images sent by customers.

## Integration Layer

This is the "arm" that executes actions:

* **CRM/POS Connectors:** Connection gateways to sales software (Mipos, KiotViet, Haravan, [Nhanh.vn](http://nhanh.vn/)...) to read/write order and inventory data.
* **ERP Connectors:** Connections to large management systems (Odoo, Salesforce, Oracle) for enterprise-scale businesses.