> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aihive.global/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat History

> Chat History - AI Hive Documentation

# Chat History (Logs)

The **Chat History (Logs)** feature is where all chat content between the Bot and Customers is stored. This is a "treasure trove" that helps you understand customers and train the Bot to be smarter.

## Viewing and Filtering Data

Access the **Logs & Annotations** menu on the left to view the list.

* **Conversation List:** Displayed in real-time (newest at the top).
* **Filter:** You can filter by:
  * *Time:* Today, This Week, Last Month.
  * *Keywords:* Search for specific chat content (e.g., find those who asked about "wholesale prices").
  * *Status:* Filter responses that customers clicked "Dislike" (👎) to fix errors.

<img src="https://mintcdn.com/nhatvk/DVLDCi-NhXS0bs-l/images/features/features-a0104127.png?fit=max&auto=format&n=DVLDCi-NhXS0bs-l&q=85&s=f84053a574d9e2813d30f470015cec7c" alt="image.png" width="2463" height="1405" data-path="images/features/features-a0104127.png" />

## Conversation Details

When you click on a row, you can view details:

* **Full transcript:** The entire chat content from start to finish.
* **Metadata:** Technical information (how many tokens the Bot used for that response, how long the response time was).

## Annotation & Error Correction Feature - Important

If you find the Bot answered incorrectly, you don't need to edit the Prompt immediately. Use the **Annotation** feature to "hot-teach" the Bot.

1. In the detail screen, hover over the Bot's incorrect answer.
2. Click the **Improve/Edit** button.
3. Enter the correct answer you want.
4. Click **Save**.

👉 **Effect:** Next time, when encountering a similar question, the Bot will prioritize using the answer you just corrected (Annotation) to respond to customers, instead of reasoning randomly.